This paper describes the research design of a mixed method information and communication technology for development (ICT4D) study using design science research (DSR) and case study research in the pragmatic tradition. The study participants are a group of women working as domestic workers in Johannesburg, South Africa and a selected group of organisations. The organisations are included to gain an understanding of their approach to information inclusivity and to evaluate the resulting artefact. The novelty of this study is the combination of DSR with ICT4D, the use of journals as a self-documentation technique to collect data, followed by a design thinking workshop and interviews. The problem that the study addresses is how should the information needs that are meaningful to women working as domestic workers, be effectively translated through the use of ICT in order to enhance their experience of the good life as defined by Sen’s capability approach (1999) and to contribute to the success and social value of ICT4D projects.