Most information overload research has been done in cognitive load contexts and predominantly focused on normative decision-making process. This study suggests the need to divide information load into two dimensions: cognitive load that is found in prior research, and emotional load as a new dimension. The emotional dimension can affect the information overload that results from the prevalence of the Internet. The present study aims to find a new factor or dimension of information overload and its impact will be examined.
Park, Jihun and Lee, Jae-Nam, "The Impact of Information Overload on Decision Quality in the Web 2.0 Environment: A Cognitive-Emotional Dichotomy Perspective" (2011). CONF-IRM 2011 Proceedings. 22.