Drawing from social perspectives, we narrate a case story of wireless network implementation situated in a socially connected but politically segregated environment. We seek to understand how the interplay between radical IT implementation and organizational structure shapes and reshapes organisational members‟ perception of implementation success and how unintended consequences of popular mobile technology emerge in a politically sensitive workplace. Detailed narrative analysis reveals that many subtle conflicting issues intertwined among various stakeholder groups. Those issues not just reshape how organisational members perceive IT implementation success but also how future IT management take place. The insights gained from this case story thus suggest that a more socially and politically sensitive IT practice in general and wireless network management in particular might be essential in the contemporary service oriented IT environment.
Chen, Wenshin and Bennett, David, "Politically Sensitive IT Practice: A case story of wireless network implementation" (2009). CONF-IRM 2009 Proceedings. 31.