Due to the social isolation caused by the rapid expansion of COVID-19, several higher education institutions have replaced classroom classes with classes with synchronous communication. This investigation aims to identify the level of satisfaction related to the absorption of pedagogical content in online classes applied through synchronous communication. For that, we opted for the quantitative approach, using the data collection technique through the application of an online questionnaire. The investigation was carried out after the practice of the first two months, with students enrolled in face-to-face higher education, in the countries of Brazil and Portugal, who had their teaching changed to classes with synchronous communication, taught by videoconference, through digital platforms.