It is unquestionable that digital transformation impacts directly on organizations and the way they do business. With the emergence of Business Intelligence techniques, such as Process Mining, it was generated an expectation that the use of these techniques could allow organizations to obtain competitive advantages and optimize their results. The soaring availability and volume of event logs volume suggests that Process Mining will increasingly assume an important part in the organizations developments. The purpose of this article is to identify and analyze, through a literature review, the role of Process Mining on the digital transformation process of organizations.
Martins, Gustavo and Rodrigues, Luís, "Process mining and digital transformation of organizations: A literature review" (2020). CAPSI 2020 Proceedings. 10.