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Communications of the Association for Information Systems

Abstract

This case study looks at the Italian Public Administration’s digital transformation. With 60 million people, 8,000 municipalities, and 23,000 local administrations, this digital transformation case highlights how a digital renaissance prefaces innovative disruption challenges. The digital transformation case uses Italy as the backdrop and Team Digitale, a team of talented individuals embarked on building public administration efficiencies and rebooting Italy’s digital innovation footprint, as the protagonist. Digital transformation is rarely, if ever, a technical solution. Instead, digital transformation is a socio-technical and socio-political solution, especially in large and complex democracies or companies with diverse, contending stakeholders. In the process, the case surfaces best practices and challenges faced when trying to tackle a mega-project across an entire economy. The case offers digital transformation recommendations that one can generalize across any global democracy. This case surfaces best practices and challenges faced when trying to tackle a mega-project across an entire economy.

DOI

10.17705/1CAIS.04611

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