Communications of the Association for Information Systems


Despite wide agreement that we are in a service-dominated economy, there has been little movement toward treating service and service metaphors as core aspects of the IS field. This tutorial proposes that viewing systems as services is a potentially fruitful but generally unexplored approach for thinking about systems in organizations, systems analysis, and numerous applications of IT. An extension of past research in several areas, viewing systems as services proves to be an umbrella for developing new systems analysis and design methods, improving business/IT communication, and finding practical paths toward greater relevance and significance in business and society.