Communications of the Association for Information Systems


This paper presents the results of a case study based on the creation of a knowledge management program architecture in the public health domain. Data were gathered in the study using the program logic model as a framework for conducting a series of six focus groups. Results illustrate major elements and branches of the final design with commentary on the knowledge management implications of outcomes of this design effort. The methodology used provides an artifact in the form of an information requirement process that may be suited to other contexts. Discussion of findings focuses on six themes regarding knowledge management systems, particularly in the public health context and during the design process.