Communications of the Association for Information Systems


J.D. Edwards is a provider of the new generation of ERP and collaborative commerce solutions. This case study describes the challenges faced internally by the company to upgrade to the latest enterprise software it would sell to the world. Dubbed Project PROOF, the project started in June 2001 and was completed in November 2002. The perspectives of the CIO, the program manager, and other key personnel are presented. The case study highlights the issues that arise in an enterprise software implementation project. In addition, the case touches upon issues of project management, process redesign, and marketing. The case study uses a multimedia format to add richness and detail. Although J.D. Edwards was acquired in 2003, the issues discussed are relevant to current business practices.