Communications of the Association for Information Systems


The Web transformed the environment in which Nonprofit Organizations (NPOs) work. NPOs can now reach donors and recipients inexpensively through cyberspace. They may, however, be missing, a large, untapped clientele--people with disabilities who want to donate, volunteer, or access services of a NPO. If NPO homepages are not accessible to the growing population of people with disabilities, they may not be doing their job. This study assesses 100 NPO homepages to determine how accessible they are. The overall results show that only 10% of all NPO homepages examined are truly accessible.