Communications of the Association for Information Systems


The "good" news is that technologies (e.g., PDAs, mobile computing) allow individuals to communicate with others virtually anytime, anyplace, and anywhere. Among other things, the expanded communications allows business to be transacted in real time by curtailing traditional lags. The "bad" news is individuals now communicate with others virtually anytime, anyplace and anywhere. As a result, the volume of messages increased significantly, extraordinary demands are placed on managers' time, and businesses face increased costs and liabilities. A new set of management issues were created to manage electronic communications effectively. Based on the insights of a group of senior IT managers from leading edge organizations, the authors explore the issues arising from the proliferation of electronic communication channels and share proven strategies for tackling the issues.