Organisations in both private and public sectors are increasingly becoming aware of the need to take a strategic approach to the management of corporate information and records. In this paper we present a case study of a successful Electronic Document and Records Management System (EDRMS) implementation within a major Australian capital city council. Guided by Ward and Peppard’s strategic systems framework (2002), the case study highlights a set of strategies which were responsible for the successful outcome of the implementation – and shows just how crucial it is for any organisation to bring with it the people and the processes involved in the creation, management and maintenance of records and information, if a centralised approach is to work over the longer term.