Organisations that wish to establish IT-supported business relationships with business partners face major challenges, among them the need for creating a win-win-situation and the effort to align business processes and link up information systems across company borders. Whereas interoperability has been widely discussed in a technical context, it has not (yet) been explored how interoperability relates to the business strategy and organisational design of the business relationship. This paper explores interoperability from a business perspective and identifies the fundamental artefacts related to business interoperability. Building on contingency theory, it outlines a comprehensive framework suggesting a fit between the level of business interoperability and environmental as well as internal contingencies.
Legner, Christine and Wende, Kristin, "Towards an Excellence Framework for Business Interoperability" (2006). BLED 2006 Proceedings. 29.