Paper Type
Complete
Abstract
for rapid software delivery and persistent shortages of skilled developers. This study investigates the critical success factors for low-code use in Brazilian companies through a qualitative analysis of eleven semi-structured interviews with information technology executives across multiple sectors. The findings reveal that success depends on a socio-technical configuration of factors clustered into four interrelated dimensions: process-related, technical, organizational, and people-related aspects. Governance structures, alignment between business and information technology, platform selection, and user training emerged as central conditions for sustainable low-code initiatives. By providing empirical evidence from an emerging economy context, the study extends the literature on low-code and citizen development and offers practical insights for organizations seeking to scale low-code initiatives responsibly.
Paper Number
1534
Recommended Citation
de Souza, Diego Fernandes Fernandes; dos Santos, Vanessa Martins; and Becker, João Luiz, "Critical Success Factors in Using Low-Code Platforms: Evidence from Brazil" (2026). AMCIS 2026 Proceedings. 3.
https://aisel.aisnet.org/amcis2026/lacais/lacais/3
Critical Success Factors in Using Low-Code Platforms: Evidence from Brazil
for rapid software delivery and persistent shortages of skilled developers. This study investigates the critical success factors for low-code use in Brazilian companies through a qualitative analysis of eleven semi-structured interviews with information technology executives across multiple sectors. The findings reveal that success depends on a socio-technical configuration of factors clustered into four interrelated dimensions: process-related, technical, organizational, and people-related aspects. Governance structures, alignment between business and information technology, platform selection, and user training emerged as central conditions for sustainable low-code initiatives. By providing empirical evidence from an emerging economy context, the study extends the literature on low-code and citizen development and offers practical insights for organizations seeking to scale low-code initiatives responsibly.
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