Paper Type
ERF
Abstract
Organisations evaluating disruptive technology transitions routinely default to incumbent performance metrics, systematically undervaluing candidates whose value is created at organisational and ecosystem levels rather than at the technical layer. We name this evaluation failure the performance trap and propose the Multi-Level IS Value Framework (MIVF) as a theoretically grounded response. MIVF integrates three IS lenses — IS Success, IT Business Value, and Digital Infrastructure / Service-Dominant Logic — into a single tri-level diagnostic typology (Technical Substitution, Organisational Reconfiguration, Ecosystem Emergence) and explicitly models cross-level decoupling, where firm-level capability deficits or fragmented governance prevent technical superiority from realising organisational or ecosystem value. We illustrate MIVF using the systemic edge-cloud transition through the COP-PILOT Horizon Europe project, with a worked Smart Energy example showing how the same evidence yields opposing recommendations under traditional and MIVF evaluation. We outline an empirical agenda across COP-PILOT's heterogeneous pilots.
Paper Number
1690
Recommended Citation
Mohd Halimi, Hazana; Choi, Youngseok Thomas; Sivarajah, Uthayasankar; and Li, Jing, "Beyond the Performance Trap: A Multi-Level IS Framework for Valuing Disruptive Technology Transitions" (2026). AMCIS 2026 Proceedings. 25.
https://aisel.aisnet.org/amcis2026/conftheme/conftheme/25
Beyond the Performance Trap: A Multi-Level IS Framework for Valuing Disruptive Technology Transitions
Organisations evaluating disruptive technology transitions routinely default to incumbent performance metrics, systematically undervaluing candidates whose value is created at organisational and ecosystem levels rather than at the technical layer. We name this evaluation failure the performance trap and propose the Multi-Level IS Value Framework (MIVF) as a theoretically grounded response. MIVF integrates three IS lenses — IS Success, IT Business Value, and Digital Infrastructure / Service-Dominant Logic — into a single tri-level diagnostic typology (Technical Substitution, Organisational Reconfiguration, Ecosystem Emergence) and explicitly models cross-level decoupling, where firm-level capability deficits or fragmented governance prevent technical superiority from realising organisational or ecosystem value. We illustrate MIVF using the systemic edge-cloud transition through the COP-PILOT Horizon Europe project, with a worked Smart Energy example showing how the same evidence yields opposing recommendations under traditional and MIVF evaluation. We outline an empirical agenda across COP-PILOT's heterogeneous pilots.
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