Loading...
Paper Type
ERF
Abstract
Enterprise Resource Planning Systems (ERP-Systems) are central to the operational performance of companies, yet their usability remains a significant challenge, especially in medium-sized companies. Although the Technology Acceptance Model (TAM) is often used to explain the acceptance of ERP-Systems, contextual factors influencing usability have not been sufficiently considered to date. This study expands the TAM to include the external factors of feedback and adaptability. Based on existing usability and ERP research, a conceptual model is developed that examines how feedback and adaptability influence the usability of ERP-Systems. The focus is explicitly on operational ERP users in medium-sized companies in Germany, thus addressing a research gap, as previous studies often aggregate company sizes. A theory-driven survey instrument was developed and successfully validated in a pretest (n = 22). This forms the basis for further research within the main study and serves as a starting point for our future research.
Paper Number
1329
Recommended Citation
Karabas, Serhat, "Contextual Drivers of ERP Usability: Integrating Feedback and Adaptability into TAM" (2026). AMCIS 2026 Proceedings. 10.
https://aisel.aisnet.org/amcis2026/conftheme/conftheme/10
Contextual Drivers of ERP Usability: Integrating Feedback and Adaptability into TAM
Enterprise Resource Planning Systems (ERP-Systems) are central to the operational performance of companies, yet their usability remains a significant challenge, especially in medium-sized companies. Although the Technology Acceptance Model (TAM) is often used to explain the acceptance of ERP-Systems, contextual factors influencing usability have not been sufficiently considered to date. This study expands the TAM to include the external factors of feedback and adaptability. Based on existing usability and ERP research, a conceptual model is developed that examines how feedback and adaptability influence the usability of ERP-Systems. The focus is explicitly on operational ERP users in medium-sized companies in Germany, thus addressing a research gap, as previous studies often aggregate company sizes. A theory-driven survey instrument was developed and successfully validated in a pretest (n = 22). This forms the basis for further research within the main study and serves as a starting point for our future research.
When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.
Comments
NEXTTRANS