Paper Type
Complete
Abstract
This research investigates the ethical dimensions of AI chatbot usages, with a specific focus on ChatGPT. Through an exploration of user perspectives (N=20), the study examines the ethical challenges users encounter and identifies actionable strategies for responsible AI usage. Grounded in Rights-Based Theory, this study employs a qualitative research design to explore the lived experiences of users. Findings from semi-structured interviews reveal ten key themes, with privacy and security, bias and misinformation, integrity, accountability and transparency, and over-reliance on AI emerging as the primary ethical considerations. To address these concerns, users and developers adopt five key strategies: data protection, fact-checking and verification, citation and attribution, developer accountability and user engagement, and responsible AI usage. This research contributes to Rights-Based Theory by reinforcing users' fundamental rights to privacy, unbiased information, integrity, and accountability, while also emphasising the ethical responsibilities of both users and developers in AI governance.
Paper Number
1596
Recommended Citation
Pathak, Buddhi; Zdravcheva, Shina; and Dzandu, Michael Dzigbordi, "Towards a Rights-Based Approach to AI Chatbot Usage: Navigating Ethical Considerations in ChatGPT Interactions" (2025). AMCIS 2025 Proceedings. 12.
https://aisel.aisnet.org/amcis2025/sig_sec/sig_sec/12
Towards a Rights-Based Approach to AI Chatbot Usage: Navigating Ethical Considerations in ChatGPT Interactions
This research investigates the ethical dimensions of AI chatbot usages, with a specific focus on ChatGPT. Through an exploration of user perspectives (N=20), the study examines the ethical challenges users encounter and identifies actionable strategies for responsible AI usage. Grounded in Rights-Based Theory, this study employs a qualitative research design to explore the lived experiences of users. Findings from semi-structured interviews reveal ten key themes, with privacy and security, bias and misinformation, integrity, accountability and transparency, and over-reliance on AI emerging as the primary ethical considerations. To address these concerns, users and developers adopt five key strategies: data protection, fact-checking and verification, citation and attribution, developer accountability and user engagement, and responsible AI usage. This research contributes to Rights-Based Theory by reinforcing users' fundamental rights to privacy, unbiased information, integrity, and accountability, while also emphasising the ethical responsibilities of both users and developers in AI governance.
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