Paper Type

Complete

Abstract

This study presents a synthesis of qualitative research on user experiences with fitness technology devices, aiming to comprehend users’ experiences and factors influencing sustained or discontinuous usage, within the framework of service-dominant logic. Through a systematic literature review, we identified six primary themes, including positive user experiences (confidence in managing health, motivational/useful feedback and notifications, the gamification aspect of the app) and negative user experiences (insufficient feedback and notifications, lack of personalized information, and the challenge of using the device) and linked these to value creation by users, proposing a comprehensive framework. This research contributes a novel perspective to understanding value creation in the context of fitness technology. The implications of our findings are significant for service providers and designers, offering insights to enhance device functionality and prolong service usage duration, thereby benefiting both users and providers alike.

Paper Number

1115

Author Connect URL

https://authorconnect.aisnet.org/conferences/AMCIS2024/papers/1115

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Aug 16th, 12:00 AM

User Experiences in Fitness Technology: Uncovering Value Creation through a Systematic Literature Review

This study presents a synthesis of qualitative research on user experiences with fitness technology devices, aiming to comprehend users’ experiences and factors influencing sustained or discontinuous usage, within the framework of service-dominant logic. Through a systematic literature review, we identified six primary themes, including positive user experiences (confidence in managing health, motivational/useful feedback and notifications, the gamification aspect of the app) and negative user experiences (insufficient feedback and notifications, lack of personalized information, and the challenge of using the device) and linked these to value creation by users, proposing a comprehensive framework. This research contributes a novel perspective to understanding value creation in the context of fitness technology. The implications of our findings are significant for service providers and designers, offering insights to enhance device functionality and prolong service usage duration, thereby benefiting both users and providers alike.

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