Loading...
Paper Type
Complete
Description
What can information system consultants do to assist client leveraging digital transformation to serve better the well-being of employees? This paper describes the case of a high-tech company in China which initially wanted to rely on an external consulting group for conducting digital transformation in order to solve organizational problems. However, the first evaluation of these organizational problems conducted internally led the company to decide to postpone the digital transformation. The focus shifted toward an internal consulting project in charge of first investigating further these organizational problems and then conducting an internal transformation independent from technology. These organizational problems appeared to be related to the well-being of employees. From “How to assist client leveraging digital transformation to serve better well-being of employees”, the project became “How information system consultants and managers can assist with organizational and systems design for work procedures, and processes that improve performance”. The theoretical contribution of this paper is to suggest a framework for analyzing the well-being of employees. This framework of ambidexterity reveals the way how employees are torn apart between exploration and exploitation. On the practical standpoint, the contribution of this paper is to identify a collaborative communication network approach for solving ambidextrous organizational problems related to the well-being of employees that rely less on technology than on human and organizational transformation.
Paper Number
1692
Recommended Citation
monod, emmanuel; Zhang, Peng; and Zhang, Yanfei, "What can Information System Consultants do to Assist Client Leveraging Digital Transformation? A Case Study in China" (2023). AMCIS 2023 Proceedings. 4.
https://aisel.aisnet.org/amcis2023/sig_phil/sig_phil/4
What can Information System Consultants do to Assist Client Leveraging Digital Transformation? A Case Study in China
What can information system consultants do to assist client leveraging digital transformation to serve better the well-being of employees? This paper describes the case of a high-tech company in China which initially wanted to rely on an external consulting group for conducting digital transformation in order to solve organizational problems. However, the first evaluation of these organizational problems conducted internally led the company to decide to postpone the digital transformation. The focus shifted toward an internal consulting project in charge of first investigating further these organizational problems and then conducting an internal transformation independent from technology. These organizational problems appeared to be related to the well-being of employees. From “How to assist client leveraging digital transformation to serve better well-being of employees”, the project became “How information system consultants and managers can assist with organizational and systems design for work procedures, and processes that improve performance”. The theoretical contribution of this paper is to suggest a framework for analyzing the well-being of employees. This framework of ambidexterity reveals the way how employees are torn apart between exploration and exploitation. On the practical standpoint, the contribution of this paper is to identify a collaborative communication network approach for solving ambidextrous organizational problems related to the well-being of employees that rely less on technology than on human and organizational transformation.
When commenting on articles, please be friendly, welcoming, respectful and abide by the AIS eLibrary Discussion Thread Code of Conduct posted here.
Comments
SIG Philosophy