Organizations and their Information Systems continually undergo a considerable transformation often referred to as “digital transformation”, by adopting, adapting, or developing Information Systems (IS). As a result, IS, business models, business processes, and end-user workplaces are perpetually analyzed, rethought, and changed. Nowadays, many systems in organizations are already interconnected to form inter-organizational IS, contributing to a complex IS landscape in organizations. This renews the importance of analyzing the interplay between IS, organizations and members of the workforce from socio-technical and end-user perspectives. The implications of digital transformation and IS on end-users and customers, who are increasingly technologically savvy and immersed need to be understood even better.

Track Chairs
Elaine Mosconi, Université de Sherbrooke, elaine.mosconi@usherbrooke.ca
Frank Ulbrich, Lucerne University of Applied Sciences and Arts, frank.ulbrich@hslu.ch
Paul Drews, Leuphana University of Lüneburg, paul.drews@leuphana.de