Paper Type

ERF

Description

Online reviews have had an undeniable impact in the field of healthcare. Despite the growing trend of online patient reviews, physician attitudes towards them vary greatly and their effect on physician behavior is uncertain. We propose a study exploring how physicians perceive online reviews through the lens of social-psychological theory and propose a framework for examining the phenomenon of online patient review valuation from the caregiver perspective.

Paper Number

1678

Comments

SIG Health

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Aug 10th, 12:00 AM

Cross-cultural Analysis of Online Patient Reviews from the Caregiver Perspective

Online reviews have had an undeniable impact in the field of healthcare. Despite the growing trend of online patient reviews, physician attitudes towards them vary greatly and their effect on physician behavior is uncertain. We propose a study exploring how physicians perceive online reviews through the lens of social-psychological theory and propose a framework for examining the phenomenon of online patient review valuation from the caregiver perspective.

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