Digital government explores the digital transformation of the public sector. Information Communication Technology (ICT) permeates public administration and is changing the ways governments operate. Data-driven decision making supported by innovations in areas such as artificial intelligence, data analytics, machine learning, robotics process automation continue to introduce new opportunities and challenges. Initially, e-government was focused on alternative service delivery mechanism, but nowadays e-government is a key enabler of public sector transformation for improving governance, including transparency and accountability and citizen participation in democratic processes and policy making. E-government changes the relationships between the government and the public and covers topics like multi-channel service delivery, creating transparency, evidence-based policy-making, transformational government, adoption and open government. Agencies across the globe consistently identify innovative ways to use emerging tools, trends and technologies such as big data, open data, blockchain, and the Internet of Things to improve government services. Many governments have embraced these efforts, but struggle with implementation and adopting ICTs as part of the service delivery and policy-making processes. Within the information systems field e-government has its own niche in terms which include practical and theoretical relevance.

Track Chairs
Lemuria Carter, University of New South Wales,
Vishanth Weerakkody, University of Bradford,
Yogesh Dwivedi, Swansea University,


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Thursday, August 10th
12:00 AM

Attributes of Continuity in Support Information Systems: A Study of Social Media Listening Experiences

Lucia Castro Herrera, University of Agder
Maryam Shahbazi, The University of Sydney
Tim A. Majchrzak, University of Agder
Terje Gjøsæter, University of Agder
Deborah Bunker, The University of Sydney Business School

12:00 AM

Citizen Participation Level in Smart Governance: A Literature Review

Bruno Andrade de Figueiredo, Escola de Administração de Empresas de São Paulo da Fundação Getúlio Vargas - EAESP FGV
Erico Przeybilovicz, United Nations University
Maria Alexandra Cunha, Fundação Getulio Vargas

12:00 AM

Digital Divide in the Public Sector in Panama

Laura Martinez, University of Birmingham

12:00 AM

E-participation from the Perspective of ICT Adoption in Local Government Units: Drivers and Association with Sustainability

Ewa Ziemba, University of Economics in Katowice
Dariusz Grabara, University of Economics in Katowice

12:00 AM

Enhancing Citizen Engagement: Experiences from a Virtual Reality Workshop

Shubham Jain, Norwegian University of Science and Technology
Bjørn Rude Jacobsen, SINTEF Digital
Per Storrø Petersen, SINTEF Digital
Gabriel Kiss, Norwegian University of Science and Technology
Sobah Abbas Petersen, Norwegian University of Science and Technology

12:00 AM

Examining The Moderating Effects of The Digital Divide on The Nexus of E-Government Use And Public Value: Evidence From a Developing Economy

Solomon Odei-Appiah, Ghana Institute of Management & Public Administration (GIMPA)
Acheampong Owusu, University of Ghana Business School

12:00 AM

Fostering the Adoption of Smart E-Government Services in Germany

Laura Watkowski, FIM Research Center, University of Bayreuth
Andreas Drechsler, Victoria University of Wellington
Sarah Hönigsberg, University of Jyväskylä

12:00 AM

Household Digital Twin for Disaster Response

Chaitali Bonke, University of Texas at Rio Grande Valley
Jun Sun, The University of Texas Rio Grande Valley
Gabriel Owusu, University of Texas Rio Grande Valley
Yin Wang, University of Texas at Rio Grande Valley

12:00 AM

Is COVID-19 a Driver for e-Participation? Insights from Participatory Budgeting in Poland

Narcyz Roztocki, Kozminski University
Wojciech Strzelczyk, Kozminski University
Heinz Roland Weistroffer, Virginia Commonwealth University

12:00 AM

Personality and E-petition Success: Perspectives of Online Leadership

Jiao Wu, Northern Illinois University
Ying Wang, Northern Illinois University

12:00 AM

Pro-innovation Behavioral Profile of the organization in e-government managers’ view in Poland

Jolanta Kowal, University of Wrocław
Flávio de São Pedro Filho, the Federal University of Rondônia (UNIR)
Monika Ziobrowska, University of Lower Silesia
Dariusz Zaremba, University of Lower Silesia

12:00 AM

The NYC311 App & Community Engagement in Coproducing Municipal Services

Myeong Lee, George Mason University
Xinlin Tang, College of Business
Ping Wang, University of Maryland

12:00 AM

Towards a multi-stakeholder framework for evaluating digital government success

Mary Tate, Victoria University of Wellington
Karl Lofgren, Victoria University of Wellington
Jesse Pirini, Victoria University of Wellington

12:00 AM

Trust in E-Government: An Investigation of the Socio-Technical in Election Systems

Jonathan Kaufman, Christopher Newport University
Michael Lapke, Christopher Newport University

12:00 AM