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Paper Type

ERF

Description

Firms face increasing pressure to refine business values and succeed in digital transformation. It is essential for organizations to have the required competence and capabilities to make innovation happen. This study argues that digital transformation teams should build the right competence profiles to deliver the changes using digital tools. Based on the dynamic capability theory, this paper proposes that the team’s digital problem-solving capability and benefits management capability are essential for digital transformation success. Using process automation as a context, this paper suggests that digital transformation teams should build data literacy, business process management competence, and computational thinking to form their capabilities for digital transformation, leading to process automation outcomes. This paper develops the conceptual research model and discusses the research method and the future plan.

Paper Number

1390

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Aug 10th, 12:00 AM

Digital Transformation Team’s Capabilities for Process Automation

Firms face increasing pressure to refine business values and succeed in digital transformation. It is essential for organizations to have the required competence and capabilities to make innovation happen. This study argues that digital transformation teams should build the right competence profiles to deliver the changes using digital tools. Based on the dynamic capability theory, this paper proposes that the team’s digital problem-solving capability and benefits management capability are essential for digital transformation success. Using process automation as a context, this paper suggests that digital transformation teams should build data literacy, business process management competence, and computational thinking to form their capabilities for digital transformation, leading to process automation outcomes. This paper develops the conceptual research model and discusses the research method and the future plan.

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