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Abstract
The improvement in technology infrastructure has paved way for creating web-portals, social media portals and space for suggestions within. This facility is well utilized by public to provide observations on development activities. For city administration, where development activities can take the help of technology to resolve social issues, it has given options in expressing opinions on different hash tags created by stakeholders for making structural decisions. The opinions posted are often random and at times critical to the issues in discussion. This paper brings out those observations posted in social media portals like twitter on urban development activities, analyzing statements to capture topics in discussion, the degree of relationship within the topics, and human emotions expressed as sentiments in the observations made for resolving social issues and innovative measures undertaken. The results indicate utmost positive sentiments expressed by public for measures and resolutions undertaken to deploy technology infrastructure in cities
Recommended Citation
Rajagopalan, Sriram and Ravi, Sriram, "A Critical Appraisal of Digitalization in City Administration" (2020). AMCIS 2020 Proceedings. 10.
https://aisel.aisnet.org/amcis2020/global_dev/global_dev/10
A Critical Appraisal of Digitalization in City Administration
The improvement in technology infrastructure has paved way for creating web-portals, social media portals and space for suggestions within. This facility is well utilized by public to provide observations on development activities. For city administration, where development activities can take the help of technology to resolve social issues, it has given options in expressing opinions on different hash tags created by stakeholders for making structural decisions. The opinions posted are often random and at times critical to the issues in discussion. This paper brings out those observations posted in social media portals like twitter on urban development activities, analyzing statements to capture topics in discussion, the degree of relationship within the topics, and human emotions expressed as sentiments in the observations made for resolving social issues and innovative measures undertaken. The results indicate utmost positive sentiments expressed by public for measures and resolutions undertaken to deploy technology infrastructure in cities
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