Event Title
Description
The purpose of this project is to revisit the standards-based framework (ITIL) for IT Service Management in order show the robustness it can provide IS/IT classes, and also discuss its implications for academics and practitioners.
Application of IT Service Management Principles
The purpose of this project is to revisit the standards-based framework (ITIL) for IT Service Management in order show the robustness it can provide IS/IT classes, and also discuss its implications for academics and practitioners.