Paper Type
Completed Research Paper
Abstract
Product recalls can highlight strengths and weaknesses in an organization’s supply chain. To date, few studies have explored the role of information systems in the recall process. This study presents Roth et al. (2008)’s 6Ts of global recall effectiveness as a useful framework for assessing the role of information technology (IT) in the recall process. In this study, we use a qualitative methodology to capture the richness of this phenomenon. The results offer new insights into the value of IT in the recall process. We highlight diverse management strategies utilized by supply chain stakeholders during the recall process. In particular, we discuss important themes that emerged from the data analysis. We conclude with a discussion of the research and practical implications.
Recommended Citation
Carter, Lemuria and Crumbly, Jack, "The Impact of Information Technology on the Six “Ts” of Supply Chain Management" (2013). AMCIS 2013 Proceedings. 12.
https://aisel.aisnet.org/amcis2013/eBusinessIntelligence/GeneralPresentations/12
The Impact of Information Technology on the Six “Ts” of Supply Chain Management
Product recalls can highlight strengths and weaknesses in an organization’s supply chain. To date, few studies have explored the role of information systems in the recall process. This study presents Roth et al. (2008)’s 6Ts of global recall effectiveness as a useful framework for assessing the role of information technology (IT) in the recall process. In this study, we use a qualitative methodology to capture the richness of this phenomenon. The results offer new insights into the value of IT in the recall process. We highlight diverse management strategies utilized by supply chain stakeholders during the recall process. In particular, we discuss important themes that emerged from the data analysis. We conclude with a discussion of the research and practical implications.