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General Presentations

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Schedule
	A foundation of a first-person perspective systems analysis Takeshi Kosaka, Tokyo University of Science
	Differences between FCM and Fuzzy ANP Techniques in the Process of Organizational Change Readiness Assessment Sadra Ahmadi, Monash University Chung-hsing Yeh, Monash University Rodney Martin, Monash University
	Enhancing Service Lifecycle Management - Costing as Part of Service Descriptions Michael M. Fischbach, University of St. Gallen Thomas Puschmann, Business Engineering Institute St. Gallen AG Rainer Alt, University of Leipzig
	Exploring Adoption and Use of Agile Methods: A Comparative Case Study Nancy L. Russo, Northern Illinois University Guy Fitzgerald, Loughborough University Siamak Shams, Infoglow for Agile Transformation
	Incorporating More System-Related Knowledge into Systems Analysis and Design Steven Alter, University of San Francisco
	Knowledge Management in Software Development Indika Dissanayake, University of Texas at Arlington Ramakrishna Dantu, University of Texas at Arlington Sridhar Nerur, University of Texas at Arlington
	Open Source Software Development Process Model - A Grounded Theory Approach Keng L. Siau, Missouri University of Science and Technology Yuhong Tian
	Supporting Service Management with Graph-based Service System Visualization, Manipulation and Analysis Michael M. Fischbach, University of St. Gallen Thomas Puschmann, Business Engineering Institute St. Gallen AG Rainer Alt, University of Leipzig
	Valuing Sequential IT Projects Using Real Options Analysis John C. Burke, Alfred State College Scott F. OConnor, Alfred State College