Diffusion of Information Technology


Evaluation of e-government systems is difficult duty since it involves many perspectives that complicate enumerating itsbenefits. Although the literature has reported several e-government evaluation frameworks, several shortcomings still exist inthe previous work. The objective of this paper is to propose a formative and holistic framework to remedy the currentresearch gaps. The formative position of the evaluation framework ensures the objectives achievement and the holistic sideensures completeness and continuity of the evaluation process. The framework can be used as a template for researchers andpractitioners to assess e-government projects. We demonstrate the applicability and practicability of the framework byapplying it to the Korean Government-for-Citizen (G4C) project.