Despite its importance, the process of technostress remains significantly unstudied in MIS research. Here we reviewthe relevant literature on technostress and synthesize the coping model of user adaptation (Beaudry andPinsonneault, 2005) with transaction based models of technostress to align these theories with referent models ofstress, appraisal and adaptation. We posit that technostress should be studied as a dynamic, unfolding process, not asan assumed, static black box. We present a dynamic process model of technostress as it was intended by Caro andSethi (1985), which reconciles technostress with more than 60 years of stress research.
Connolly, Amy J. and Bhattacherjee, Anol, "Coping with the Dynamic Process of Technostress, Appraisal and Adaptation" (2011). AMCIS 2011 Proceedings - All Submissions. 342.