Business Intelligence and Knowledge Management


This paper deals with the problem of locating new post offices in a megacity. To do so, a combination of geographicalinformation system (GIS) and fuzzy goal programming (FGP) is used. In order to locate new offices, first six types of servicefacilities with high levels of interactions with post offices are defined. Then, aspiration level of proximity for each servicefacility is determined. Based on these values, a fuzzy goal programming model is constructed to find potential locations offacilities. In order to determine the optimal locations among potential facilities, a maximal covering location problem(MCLP) is solved and results are reported. Results show that although the current state is near-optimal, for future expansionsof the network, the government should spend money on central and southern parts of this megacity.