The issue of interest here is the employment of decision support agents in supply chain management. The study discusses the sorts of supply-related managerial tasks that decision support agents have been assigned, and how well or poorly they have performed these tasks. This research suggests the reasons why organizations might elect to invest supply chain management responsibilities in decision support agents rather than human functionaries. Finally, this research concludes by presenting a "best fit" construct for optimal decision making opportunities.
Mattia, Angela, "The Optimal Employment of Supply Chain management Decision Support Agents: an Exploratory Study" (2010). AMCIS 2010 Proceedings. 558.