Exploring the Role of Individual Differences in ITEnabled Performance

Andrew Schwarz, Louisiana State University
Jim Van Scotter, Louisiana State University
Ed Watson, Louisiana State University
Colleen Schwarz, Louisiana State University


In recent years, post-implementation end-user behavior has come to the forefront of academic research. Yet, despite the importance of understanding usage behavior and corresponding individual and organizational level impact, little is known about what drives effective or efficient usage of technology and IT-enabled impact. In this study, we report upon the role of individual differences and individual cognitions in explaining routinization and infusion and the resulting impact of these usage behaviors on performance. Based upon a study of a deployment of an HR system, we conclude that different types of individual differences impact routinization and infusion differentially, that individual cognitions explain both, and that routinization and infusion predict individual and organizational level performance.