Enterprise systems are configurable and customized computer-based information systems, claiming to provide a total, integrated solution to firms’ information-processing needs. ‘Management support’, ‘User Involvement’, and ‘Project Management Experience’ are considered as three of the most important critical success conditions for Enterprise systems change projects. The main purpose of this paper is to identify and discuss new preconditions for established critical success conditions in Enterprise systems change projects. Traditional Enterprise systems technology and traditional plan-driven project management methods are not in an effective way supporting the established critical success conditions for Enterprise systems change projects. Supported by the findings from one case study, we propose that new preconditions, such as modern Enterprise systems technology, more narrowly defined projects and agile methods are matching each other. We also propose that this combination of new preconditions is more appropriate for supporting the realization of critical success conditions for Enterprise systems change projects.
Fredriksson, Odd and Ljung, Lennart, "Critical Success Conditions for Enterprise Systems Change Projects" (2010). AMCIS 2010 Proceedings. 413.