Monitoring of Internet and email usage within the organisation aims to maintain workers’ productivity, minimise time inefficiency and misuse of resources. Whilst moderate monitoring may control resource efficiency, excessive monitoring may lead to declines in organizational effectiveness and breaches of business ethics. This research will focus on assessing the impact of organizational Internet and email monitoring on employees’ job satisfaction and productivity. Results identified that employees’ perception of Internet and email usage restrictions significantly impacts their satisfaction and perceived productivity. Consequently, findings contribute to a greater understanding of the impact of monitoring thus enabling optimum monitoring to be implemented within the workplace.
Toorn, Christine Van and Shu, Annie Yue, "Assessing the Impact of Organizational Internet and Email Monitoring Policy on Australian Employees" (2010). AMCIS 2010 Proceedings. 259.