The traditional models of IS success measure success from the viewpoint of the system, users, and the organization. The system viewpoint is measured by information quality, system quality, and service quality; the users’ viewpoint by user satisfaction, use, and individual net benefits; and the organization’s viewpoint by organizational net benefits. This study adds the development team’s viewpoint. I decompose system quality into its functional and nonfunctional components and combine them with new constructs to create Information System Development (ISD) success. Like IS Success, ISD Success is a comprehensive model composed of multiple interrelated dimensions: practitioner satisfaction, project manager satisfaction, and the antecedents to these constructs, which include functional system quality, non-functional system quality, and process quality. Unlike the traditional models of IS success, ISD Success can be used to evaluate systems during the development cycle as well as on projects that never reach completion or are never used.
Zelazny, Lucian M., "Information Systems Development Success: Perspective of Software Development Team Members" (2009). AMCIS 2009 Doctoral Consortium. 20.