Although technology has greatly enhanced the ability of government to provide resources electronically, there is still a need for the development of knowledge management systems that potentially improve flexibility and provide citizens with better service. As e-government continues to grow, a key area is the advancement of leadership to increasingly provide effective knowledge resources to the public sector. Drawing from the Malcolm Baldrige National Quality Award (MBNQA) leadership triad as a research framework, the purpose of this study is to develop and test a model that identifies the relationship between leadership and knowledge management within a city government. The study, conducted over a fiveweek period, indicated a strong relationship between the MBNQA leadership triad and knowledge management.
Zhang, Xiaoni; Prybutok, Victor R.; Ryan, Sherry D.; and Sharp, Jason H., "A Leadership Knowledge Management Model for E-Government: A Preliminary Empirical Test" (2008). AMCIS 2008 Proceedings. 255.