Building a knowledge management (KM) solution based on a business process oriented methodology requires a transition from the traditional whole company approach to an approach focusing on a certain knowledge intensive business process, which is the core importance for a company. We chose a process dependent method as it provides practically relevant advice for managers who are striving to inject knowledge-leveraging activities inside everyday work activities of their employees. Knowledge only has organizational value when applied in better decision making or improved behavior of employees, thus, KM-related interventions need to have impact directly in value-adding business process. We present how KM projects can be more successful if they are treated as business process oriented organizational change projects. The goal of this article is: 1) to provide a six step method for design of knowledge management solutions, and 2) to show its practical application in the case of Samsung Electronics Anycall Gumi.
Baloh, Peter; Uthicke, Katharina; Moon, Gyewan; and Jaekwon, Choi, "A Business Process Oriented Method of KM Solution Design: The Case of Samsung Electronics Anycall Gumi" (2008). AMCIS 2008 Proceedings. 223.