Is it possible to have too much information? This is a question that organizations are trying to address. In today’s information-driven world, organizations have more data than ever to store, access, and retrieve. But how do organizations transform this wealth of information it into a knowledge asset and a strategic advantage? Furthermore, these knowledge assets need to be accessed and retrieved by different parts of an organization. This paper looks at the challenges encountered by United States Northern Command (USNORTHCOM) to transform documents and content into knowledge that different groups within the organization could leverage. Based on the challenges experienced by USNORTHCOM, this paper proposes a model to assist organizations with the transfer of knowledge between groups.
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