As more firms seek to reap benefits from offshore outsourcing, many firms are facing failures in these ventures. IS capabilities literature has identified critical capabilities for firms that seek to offshore outsource. In this study we extend this theory and focus on boundary spanning capability as a critical IS capability for firms seeking to offshore outsource. We distinguish internal and external boundary spanning and conceptualize these in the offshored information systems development (ISD) context & present a conceptual research framework.
Krishnan, Poornima and Ranganathan, C., "Boundary Spanning Capabilities in Offshored Information Systems Development Projects: A Conceptual Framework" (2008). AMCIS 2008 Proceedings. 197.