An Information Technology department in a large urban state college is challenged to meet the needs of a very diverse population of students, faculty, administrators, and staff. The computer user ranges from the barely computer literate to some faculty members who have far more technical expertise than many of the Information Technology staff. Levels of computer literacy range from novices to experts. The users are geographically dispersed, ranging from main campus lab users to satellite campus users, to online students who rarely are on any of the campuses. This pilot revolves around a problem solution to meet the needs of more advanced distant users without overwhelming the average user, and without allocating the major portion of IT’s budget for relatively few users. It required a scalable solution and a varying number of users.
Fustos, Janos T.; Marold, Kathryn A.; and Morris, Gerard J., "Pleasing Some of the People Most of teh Time: A Pilot Study of a Citrix Implementation" (2008). AMCIS 2008 Proceedings. 123.