The concept of participation can be an influencing factor when deciding to use a GSS as a process to support group problem solving or gathering information. This paper will explore the issue of domination, participation and verbal communication by examining the GSS environment. The case study considered in this paper involved a project review of a Call Center implemented within the Tasmania Police. It was found that the GSS systems provided a level playing field, allowing each participant to contribute prior to any dialogue with other participants and all meaningful dialogue was captured during the automated session. GSS provided an environment in which domination was eliminated and participants were operating with a level playing field.
Thomas, Leonie and Freeman, Tim, "Dominance Controlled using GSS" (2000). AMCIS 2000 Proceedings. 76.