The central challenge of an ERP implementation is the adaptation process that brings an organization's existing operating processes and the software's embedded functionality into alignment. Two case studies were performed and analyzed using the structurational model of technology. In this way several critical elements of the adaptation process were identified.
Volkoff, Olga, "Using the Structurational Model of Technology to Analyze an ERP Implementation" (1999). AMCIS 1999 Proceedings. 84.