The OER-paradigm for understanding organisations and business processes, rooted in Habermas’ theory of Communicative Action is introduced. Based on the OER- paradigm, the DEMO methodology for modelling, (re)designing and (re)engineering business processes is developed. A business process is conceived as a molecular structure of atomic building blocks, the DEMO business transactions.
Dietz, Jan, "Understanding Business Processes on the basis of Habermas' Theory of Communicative Action" (1999). AMCIS 1999 Proceedings. 55.