A recent stream of literature examining information technology (IT) usage has focused upon the extent and nature of that usage. The fundamental premise of this research stream is that there are distinct levels of IT usage and that higher levels of usage result in improved levels of performance (Hall & Loucks, 1977; Cooper and Zmud, 1990). Only at the highest level of usage, termed infusion, is an organization able to fully leverage its IT investment (Saga & Zmud, 1998).