Much knowledge in today's organizations is explicit — in data bases, in expert systems, in procedures, and in knowledge management systems. One of the most common forms in which organizational knowledge resides is as documents (Paepcke, 1996; Ruggles, 1998). And today, those documents are most likely to have been created and exist digitally (Orlikowski & Yates, 1994). This paper presents pretest results from research in progress about what knowledge workers do with digital documents in organizations and briefly discusses the implications and directions for future research. Results from a larger sample will be available at the conference.
Murphy, Lisa, "Digital Document Interactions: What Knowledge Workers Do Every Day" (1999). AMCIS 1999 Proceedings. 302.