We report ongoing research in search of characteristics of mobile work and use of mobile ICT (information and communication technologies) to support such work. Based on an empirical investigation of the work of mobile service technicians at Telia Nära, we outline five areas of social interaction where mobility changes fundamental aspects of the work.
Wiberg, Mikael and Groenlund, Aeke, "Mobility in the Wild Social aspects of mobile work: A framework for further research and design" (1999). AMCIS 1999 Proceedings. 249.