Three cases were undertaken to assess perceptions and practices regarding the use and non-use of video conferencing to support group work. In spite of popular trends that suggest unlimited demand for new technology, subjects expressed reservations about abundant use of video. Instead, they seemed to perceive video as appropriate only for specific kinds of collaboration.
Johnson, Jeffrey, "To Videoconference or Not to Videoconference" (1999). AMCIS 1999 Proceedings. 233.