The perceptions of customers on the Internet retail banking systems implemented recently are empirically examined through a survey of selected Internet users in Singapore. The results show that expectations assigned to security and accuracy, transaction speed, user friendliness, and user involvement represent the attributes that most likely support the market success of the innovation. The present findings should provide useful information to assist in the development and marketing of commercially viable cyber banking systems.
Liao, Ziqi, "Internet Retail Banking Systems: A Singapore Perspective" (1999). AMCIS 1999 Proceedings. 205.