Information and communication technology (ICT) enables and demands entirely new ways of doing business. Two of the challenges nowadays are (1) to find new business models for Electronic Commerce and (2) to establish platforms with comprehensive integrated services for Electronic Commerce. The forthcoming challenge is (3) to design platforms accessible both for (software) agents as well as for humans.
Klose, Martina and Lechner, Ulrike, "Design of Business Media - An Integrated Model of Electronic Commerce" (1999). AMCIS 1999 Proceedings. 193.