The focus of this paper is to investigate issues related to Internet-based technologies and their enabling effects on the value chain of companies in various industries. Additionally, we are also in the process of investigating whether firms are using Internet-based technologies for differentiation or cost strategies (Porter, 1985) through coordination and bundling of service offerings across several industries. This is a research in progress.
Salam, A.; Rao, Raghav; and Bhattacharjee, S., "Internet-based Technologies: Value Creation for the Customer and the Value Chain Across Industries" (1999). AMCIS 1999 Proceedings. 186.